Privacy Policy for Crimson Ember Coffee
At Crimson Ember Coffee, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our online services, or interact with us in our cafe. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the products and features you use.
Personal Information Provided by You:
- Identity Data: Name, address, email address, phone number, and other similar contact data when you place an order, subscribe to our newsletter, or fill out a contact form.
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us, including credit card information (processed securely by third-party payment processors).
- Profile Data: Purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Communication Data: The content of messages, emails, or other communications you send to us, including inquiries related to our coffee, catering services, or general feedback.
Information Collected Automatically:
- Usage Data: Information about how you use our website, products, and services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of website visits. This helps us understand how our site is being used and improve user experience.
- Device Data: We may collect information about the device you use to access our website, such as device identification numbers, model, and manufacturer.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Service: This includes operating our website, processing your coffee and pastry orders, fulfilling catering requests, and facilitating the sale of coffee beans and brewing equipment.
- To Process Transactions: To process your purchases, payments, and deliver the products or services you have requested.
- To Improve Our Services: To understand how our users interact with our website and services, allowing us to enhance functionality, content, and offerings.
- To Communicate with You: To send you order confirmations, service updates, respond to your inquiries, and provide customer support.
- For Marketing and Promotional Purposes: With your consent, to send you newsletters, special offers, and information about new products or events at Crimson Ember Coffee. You can opt-out of these communications at any time.
- To Enhance Security: To protect against fraud, unauthorized transactions, claims, and other liabilities, and to manage risk exposure.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service).
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When Required by Law: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
Data Security
We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Privacy Rights (GDPR and Other Laws)
Depending on your location, you may have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.
Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
Crimson Ember Coffee
104 Main Street East, Suite 201
Hamilton, ON L8N 1G6
Canada